Last updated: April 5, 2026
RenewalRescue ("we", "us", "our") operates renewalrescue.com. This policy explains how we collect, use, and protect your information.
When merchants connect their Stripe account, RenewalRescue receives and processes their customers' data solely to deliver the recovery service. This includes:
RenewalRescue acts as a data processor for this data - the merchant is the data controller and is responsible for ensuring they have a lawful basis to share their customers' data with us.
For merchant account data, we process on the basis of contract performance (Art. 6(1)(b) GDPR). For end-customer data processed on merchants' behalf, the legal basis is determined by the merchant as data controller; RenewalRescue processes this data solely on the merchant's documented instructions.
We use service providers that process data on our instructions. The ones that are central to the product are named below. We may also use additional providers for hosting, content delivery, and application reliability / security monitoring without listing every vendor on this page; a current named list for compliance and enterprise customers is available on request at support@renewalrescue.com.
We do not use tracking cookies, advertising trackers, or third-party analytics cookies. Our behavioral telemetry operates strictly in volatile browser memory (RAM-only) without persistent identifiers, and does not access your device's local storage. The only cookie we use is a strictly necessary, httpOnly session authentication cookie required for account sign-in and security.
Merchant account data is retained as long as your account is active. You may request deletion at any time by contacting us.
End-customer payment activity and notification records are retained for up to 5 years from the date of the transaction to comply with applicable financial recordkeeping obligations (including PSD2 and applicable tax law), after which they are automatically and permanently deleted.
You may request access to, correction of, or deletion of your personal data by contacting support@renewalrescue.com.
Questions about this policy? Email us at support@renewalrescue.com.